"Guest Experience" and Career Opportunities in the Healthcare Sector Were Discussed!

Tülay Aydın, Director of Guest Services at MLPCARE, met with healthcare management students to discuss current industry trends, the culture of a guest-centric approach, and career progression.

Tülay Aydın, a leading figure in the sector, was the guest speaker at an event organized to maximize service quality and guest satisfaction in healthcare institutions. Throughout the event, students gained insights into health tourism and the nuances of delivering a flawless experience in patient and guest relations.

"A Culture of Learning from the Field, Sharing, and Growing"

Highlighting the strong workforce and field practices within MLPCARE, Aydın noted that the organization’s family of over 22,650 employees includes more than 3,050 guest services staff. She emphasized that the organization, driven by the "Make Them Feel Good" philosophy, is guided by the values ​​of empathy, trust, and excellence.

Key topics covered during the event included:

Career and Field Activities: Development-oriented initiatives such as talent pools, workshops, collaborative strategy meetings, and Guest Services Week.

Desired Competencies in Candidates: Emphasis was placed on the need for young professionals aspiring to a career in guest services to possess skills such as strong communication, stress management, empathy, and a commitment to ethical values.

Intern and New Talent Acquisition: Details were provided regarding sustainable workforce programs and career paths for students entering the industry. 

Continuing interactively with a Q&A session, the program served as a productive gathering where students found answers to their career-related questions. The event concluded with a group photo taken to commemorate the day.